Question 1

Do you supply to individual retail hobbyists or residential aquarists?

Accepted Answer

No. Nildiya Garden Aquatic Fish Farm operates exclusively as a registered B2B wholesale exporter catering to commercial importers, retail pet store chains, public aquariums, and licensed livestock distributors worldwide.

Question 2

What is your Minimum Order Quantity (MOQ) per export shipment?

Accepted Answer

Our standard export packing is structured per full box (Styrofoam carton). To optimize per-tail airfreight charges from Colombo (CMB), we recommend a minimum consignment of 5 to 10 boxes per flight shipment.

Question 3

Can I request custom species or color strains not listed in the live catalog?

Accepted Answer

Yes. While our online catalog features high-demand core export varieties, our R&D breeding facility and outgrower network cultivate hundreds of species. Submit custom requests via our Quote Builder or contact our sales desk directly.

Question 4

What makes Nildiya Garden Aqua known for research and development (R&D)?

Accepted Answer

Our farm maintains a dedicated R&D genetics department that isolates superior pedigree broodstock to develop vibrant new color morphs (Elephant Ear, Dumbo Guppies, Albino strains, Discus, Glo-varieties) with high fecundity and natural immune resilience.

Question 5

What are the 7 Bio-Secure Units operating on your farm grounds?

Accepted Answer

Our farm workflow is segregated into 7 isolated units: (1) Breeding Section, (2) Nursery Section, (3) Grow-Out Raceways, (4) Mud Pond Unit, (5) Conditioning Section, (6) Quarantine Zone, and (7) Medical Packaging Bay.

Question 6

What health conditioning and veterinary clearances accompany shipments?

Accepted Answer

Every export consignment undergoes pre-flight quarantine under Sri Lanka DAPH (Department of Animal Production and Health) guidelines. Government veterinary officers inspect every batch and issue official Health Certificates confirming freedom from pathogens (EUS & KHV clear).

Question 7

What is the purpose of the 48–72 hour feed purge before flight dispatch?

Accepted Answer

All specimens undergo mandatory 48 to 72 hours of feed purging in clean conditioning tanks. This empties the digestive tract, preventing metabolic waste and ammonia accumulation inside flight water during 24–48 hour transit.

Question 8

How are live fish packaged for long-haul international flights?

Accepted Answer

Fish are packed in heavy-duty double/triple polythene bags injected with 100% pure medical oxygen at a 1:3 water-to-oxygen ratio. Bags are sealed airtight and insulated inside 30mm high-density Styrofoam boxes enclosed in 5-ply corrugated cartons with climate heat or ice packs maintaining 24–26°C.

Question 9

What is your Live Arrival Guarantee (LAG) policy for DOA claims?

Accepted Answer

We provide a verified 99.2% Live Arrival Guarantee. In the rare event of transit mortality, submit clear photos/videos of deceased fish inside unopened original bags within 4 hours of airport cargo pickup. Verified claim amounts receive 100% credit on your subsequent invoice.

Question 10

Which international airports do you ship air cargo to?

Accepted Answer

Shipments depart daily from Colombo Bandaranaike International Airport (CMB) via top international air carriers (Emirates SkyCargo, Qatar Airways Cargo, Singapore Airlines Cargo, SriLankan Cargo) to major transit hubs in Europe, North America, East Asia, and the Middle East.

Question 11

Why are wholesale unit prices calculated via Proforma Invoice instead of fixed prices?

Accepted Answer

Wholesale export prices fluctuate dynamically based on seasonal breeding yields, box volume tiers, freight rates per tail, and target arrival dates. Submitting a quote request generates an official binding Proforma Invoice with itemized costs within 12 hours.

Question 12

What are your accepted payment terms and payment methods?

Accepted Answer

We accept payments in USD and LKR. Orders require a 50% advance deposit upon Proforma Invoice confirmation to initiate export purging and air cargo space booking. The remaining 50% balance is due upon AWB issuance. Payments are accepted via SWIFT international bank transfer or online card payment through PayHere.

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